Managing a property—especially in today’s fast-paced, tech-driven world—comes with its fair share of challenges. From resident expectations and daily admin to long-term maintenance and compliance, property managers wear many hats. At Keyvision, we work closely with facility managers, strata teams, and developers to understand what they truly need in a platform—and we’ve noticed the same questions come up again and again.
Here are the top 10 questions property managers ask—and how Keyvision delivers the answers.
1. “Can I manage everything from one platform?”
Yes—and that’s exactly what Keyvision was built for. One login gives you access to bookings, help desk tickets, parcel tracking, resident communications, access control, and more. No more jumping between systems or spreadsheets. Keyvision brings it all together in one intuitive dashboard—designed for real property workflows.
2. “How do I reduce the constant calls and emails from tenants?”
By giving residents more control, you’ll instantly reduce admin pressure. Tenants can use the Keyvision app to book facilities, report issues, request keys, and access building information themselves—without needing to contact your team. Everything is self-service, trackable, and transparent.
3. “Can I customise access for different users (like security, concierges, cleaners)?”
Absolutely. Keyvision lets you create different access levels and user roles depending on the needs of your team. Whether it’s front-of-house, building managers, concierge staff, or external contractors, everyone gets the right tools for their role—no more, no less.
4. “What happens if a resident doesn’t download the app?”
For full functionality—especially for things like lift bookings or key requests—residents do need the app. But that’s the point. This requirement ensures that all users are set up from the start and encourages adoption. For onboarding, Keyvision also offers web versions and manager support to help residents get started quickly and easily.
5. “Can I track maintenance requests and follow-up?”
Yes, and with far more clarity than a traditional system. The in-app Help Desk allows tenants to submit requests with photos and notes. These requests are assigned, tracked, and updated in real time. You can communicate directly through the system and ensure nothing falls through the cracks.
6. “Does it work for mixed-use buildings or commercial assets?”
It does. Keyvision is designed to flex across a range of property types—from residential towers and build-to-rent developments to mixed-use precincts and commercial buildings. Our modular features can be tailored to suit everything from gyms and event spaces to boardrooms and retail tenancies.
7. “How does parcel management work?”
Keyvision helps streamline one of the biggest pain points in modern buildings—deliveries. The app notifies residents when parcels arrive and integrates with smart lockers or concierge desks for secure collection. No more manual logs or lost packages.
8. “Can I send urgent alerts to all residents at once?”
Yes. Whether it’s a water outage, fire alarm test, or unexpected access issue, Keyvision lets you send push notifications and email alerts instantly. You can target specific apartments, floors, or the entire building—and keep everyone in the loop without delay.
9. “Will I get support after setup?”
Definitely. Keyvision isn’t just a software—it’s a partnership. Our onboarding team helps you get started, and our support team stays with you for the long haul. We also provide training resources, update rollouts, and ongoing feature development based on real client feedback.
10. “Will this actually save me time?”
Yes. Time saved is one of the first things managers report after switching to Keyvision. Tasks that once took hours now take minutes—or are handled entirely by the app. That means less time chasing residents or solving avoidable issues, and more time delivering quality service and maintaining your asset.
At the end of the day, property managers don’t just want software—they want solutions. Keyvision was designed with your questions, challenges, and workflows in mind. If you’ve asked yourself any of these, it might be time to see how we can help.
📩 Want to see Keyvision in action? Book a free demo today and get your questions answered in real time.
